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YALESI User privacy agreement

Privacy policy

 

Shenzhen YALESI Intelligent MobilityTechnology Co., Ltdand its affiliates(Hereinafter referred to as“YALESI”、“we”and“ours”)Understandthe importance of your private information,and will respect your privacy.Please submit your personal data to YALESI before,Read this privacy policy carefully (hereinafter referred to as "this policy"). This policy applies to displaying this privacy policy、Or link to the YALESI website and products of this privacy policy、Devices or applications (collectively referred to as our "services"), including but not limited toYALESI Official website(www.YALESI.VIP.com)、YALESI official account.

All words, pictures, user interfaces, visual interfaces, photos, trademarks, logos, sounds, music, works of art and computer codes contained in the services provided by YALESI (collectively referred to as "content"), including but not limited to the design, structure, selection, collocation, expression, appearance, style and arrangement of such content, are owned, controlled or authorized by YALESI, Or authorized to YALESI and protected by trade dress, copyright, patent and trademark laws and various other intellectual property rights and anti unfair competition laws.

This policy describes how YALESI will process your data (whether personal or not), but may not cover all possible data processing scenarios. The information about the collection of specific data of products or services may be collected and used by YALESI with your express consent by explaining the purpose, scope and use of the corresponding information to you in the supplementary policy or in the notice provided when collecting data, and providing you with the way of independent choice and consent.

YALESI has the right to change, modify, add or delete some contents of this privacy policy at any time. You can regularly check this privacy policy to see if there has been any change. In the process of reading this policy, if you disagree with this policy or any of its contents, YALESI may not be able to provide you with relevant services normally or achieve the service effect we want, Therefore, it is suggested that you should immediately stop using the relevant services provided by YALESI. If you continue to use the relevant services provided by YALESI, it means that you recognize and agree to this policy

The purpose of this policy is to help you understand the following:

1th、 How does YALESI collect and use your personal data

2th、 How does YALESI use cookies and similar technologies

3th、 How does YALESI disclose your personal data

4th、 How to access or modify your personal data

5th、 Protection of personal information of minors

6th、 How does YALESI retain and protect your personal data

7th、 Third party providers and their services

8th、 How to contact us

9th、 How is this policy updated

1th、 How does YALESI collect and use your personal data

Personal data refers to information that can determine your personal identity when used alone or in combination with other information. Such data will be submitted directly to us when you use our website, products or services and interact with us, such as:

1. when you register members and fill in and submit information when you use related services provided by YALESI or other platform providers, such as your name, gender, date of birth, ID number, telephone number, e-mail address, head, nickname, location and other related information.

2. When you choose to purchase, deliver and install services, we may ask your name, contact information, shipping address, billing address and bank card information in order to process your order

3. When you download or use the client software, YALESI may read the information related to your device, including but not limited to the hardware model, IMEI number and other unique device identifiers, MAC address, IP address, operating system version and the settings of the device used to access the service

4. When you use YALESI IOT devices, YALESI may read your usage without notice, including but not limited to device model, device operation status, device function usage frequency, log information of IOT devices, measurement data uploaded by devices or other usage information. Some built-in cameras may capture the usage of devices, etc

5. When you use YALESI service or visit YALESI website, YALESI automatically receives and records the information on your browser and computer, including but not limited to your IP address, browser type, language used, access date and time, software and hardware feature information, web page records you need, etc

6. Location information (only applicable to specific services / functions): when you download or use client software or visit web pages, and use some YALESI services and Internet of things devices, YALESI may read various information related to your location, such as GPS signal of the device or relevant information of nearby WiFi access point and mobile phone signal transmission tower, country code, city code, mobile network code Cell ID, longitude and latitude information and language settings, which may be transmitted to us when you use some services

7. Device permission call description

The following device permissions may be triggered when you use the services provided by YALESI. In order to enable you to better manage your information, we will synchronously inform you of the purpose of the permission when applying for the permission in the product use process, and the possible impact on your use of the service if you do not open the permission. Please check carefully before you use specific functions, At the same time, you can change the authorization status at any time through the device permission setting page

The following are the details of relevant functions and call permissions for your reference:

(1) Reading and writing external storage space (Android version, IOS version): used to read and write photos and files on the device in functions such as scanning and user feedback

(2) Location permission (Android, IOS version): used to scan nearby WLAN list, search nearby Bluetooth devices, etc

(3) Camera permission (Android, IOS version): used to scan QR code for device installation, account login and other functions

(4) Microphone permission (Android, IOS version): when users use voice search and other functions in Xiaoyi voice assistant

(5) Read phone permission (Android, IOS version): used to generate device ID locally on the client and quickly contact after-sales phone

(6) Enable WLAN permission (Android, IOS version): used to connect the WiFi sent by the device for device communication when connecting the device quickly

(7) Enable Bluetooth permission (Android, IOS version): used to connect the Bluetooth signal sent by the device for device communication when connecting the device quickly; For smart devices connected via Bluetooth, Bluetooth permission is also required for communication

(8) NFC permission (Android, IOS version): it is used to connect the device NFC for device communication

Where permitted by law, we will also obtain relevant data from public and commercial third-party sources, such as purchasing statistical data from other companies and obtaining order data from third-party e-commerce platforms to support our services. The questionnaire reply information sent to us when you participate in the questionnaire survey The data we collect depends on the way you interact with YALESI, including the website you visit or the products and services you use, such as name, gender, enterprise name, position, address, e-mail, telephone number, login information (account and password) Photos, ID information, etc. in some cases, you can choose not to provide personal data to YALESI, but if you choose not to provide it, YALESI may not be able to provide you with relevant products or services, nor respond to or solve the problems you encounter

We may use your personal data for the following purposes:

1. Create an account, and use the personal information collected when creating an account through a website or mobile device to establish a user's personal account and data page

2. Realize your transaction or service request, such as fulfilling the order. The information related to the e-commerce order can be used to process the purchase order and related after-sales service, including customer support and re shipment. Recipient information, including name, address The official account number and encoding will be used for delivery. E-mail address is used to send package tracking information to users. The list of purchases is used to print invoices and allow customers to identify items in packages. When you use YALESI customer service telephone, WeChat public number and other self-service platform to request YALESI to provide product installation, repair and consulting services, according to your different demands, We need you to provide us with your name, address, contact information, products to be installed or repaired, so that YALESI can provide you with the required services in time

3. Activate or verify products or services, control and use equipment. You need to use app to log in to your account to control some of your equipment, and normally complete the distribution and binding processes of the equipment. After completing these processes, you can remotely control the equipment or control within the LAN through app. Some equipment can be used only after activation. The activation process needs to use relevant equipment information, Including: MAC address, machine code, WiFi password, etc. if activation fails, we may read relevant device information and log information to evaluate the reason for activation failure. At the same time, you may need to use user name / password and other information to control your networked devices

4. Provide location-based services. When using some services, we or third-party service providers may use location information to provide you with the correct version of the service, and provide accurate location to enable you to obtain the best user experience possible, for example, by reading your location to understand the nearest warehouse and estimate the delivery time, or at different altitudes Different programs are used in different regions to ensure the normal realization of equipment functions, etc

5. Send you information about products and services you may be interested in, including but not limited to inviting you to participate in YALESI activities (such as promotion activities), market research or satisfaction survey, or send you marketing information. If you participate in lucky draw, competition or similar promotion activities, we will use the information you provide to manage such activities, such as winning the prize, Your mobile phone number or nickname may be desensitized to be written into the winning list and published. If the activity is jointly promoted by us and a third party, we may share with it the personal information generated in the process of the activity and necessary to complete the activity (number of users participating in the activity, winning list, contact information of winners), So that the third party can give you prizes or provide services in time

6. Send you important notifications, such as operating system or application updates and installation

7. Provide you with personalized user experience and personalized content, such as obtaining additional product after-sales service

8. Allow you to use third-party functions. Some of the functions in our products are operated by third-party service providers. Therefore, we need to share your information with third parties to enable you to experience the complete functions. For example, when you use our services to search recipes, audio, video, food encyclopedia, etc, We may need to send your search request to a third party service provider

9. Collect user use feedback. The use feedback you provide can help improve our services, device functions, etc. in order to track the feedback you choose to provide, you may use the personal information you provide to contact you and keep records

10. Conduct internal audit, data analysis and research to improve our products and services

11. Analyze business operation efficiency and measure market share

12. Synchronize, share and store the data you upload or download as well as the data required to perform the upload and download

13. Comply with and implement applicable legal requirements, relevant industry standards or our policies

YALESI may also collect and use unidentified data. Unidentified data refers to data that cannot be used to determine personal identity. For example, YALESI will collect summarized statistical data, such as website visits, frequency of use of IOT device functions, etc. YALESI collects this data to understand how users use their websites, products and services. YALESI can improve its services, Better meet customer needs. YALESI may decide to collect, use, process, transfer or disclose unidentified data for other purposes. We will try our best to isolate your personal data and unidentified data and use them separately. If personal data is mixed with unidentified data, it will still be treated as personal data

When YALESI processes your personal data, we will comply with the requirements of applicable laws and process it on an appropriate legal basis, including:

1. Process your personal data for the performance of the contract when responding to your transaction or service request;

2. Process your personal data based on your consent;

3. When contacting you, conducting marketing or market research, and processing your personal data for the purpose of improving our products and services, implementing and improving our loss prevention and anti fraud plans, we will be based on the legitimate interests of us or a third party

4. We may also process your personal data based on compliance and enforcement of legal obligations

2th、 How does YALESI use cookies and similar technologies

1.Cookie

In order to ensure the normal operation of the website, We sometimes store small data files called cookies on computers or mobile devices. Cookies are plain text files stored on computers or mobile devices by web servers. The contents of cookies can only be retrieved or read by the server that created them. Each cookie is unique to your web browser or mobile application. Cookies usually contain identifiers Site name and some numbers and characters. With the help of cookies, the website can store data such as user preferences or goods in the shopping basket YALESI enables cookies for the same purpose as most websites or Internet service providers, that is, to improve the user experience. With cookies, websites can remember users' single access (using session cookies) or multiple visits (using permanent cookies). With cookies, websites can save settings, such as the language of computers or mobile devices Font size and other browsing preferences. This means that users do not have to reconfigure user preferences every time they visit

YALESI enables cookies for the same purpose as most websites or Internet service providers, that is, to improve the user experience. With cookies, websites can remember users' single access (using session cookies) or multiple visits (using permanent cookies). With cookies, websites can save settings, such as the language of computers or mobile devices Font size and other browsing preferences. This means that users do not have to reconfigure user preferences every time they visit

2. Website beacons and pixel labels

We will use website beacons, pixel tags and other similar technologies on the website. For example, the email sent by YALESI to you may contain a click URL linked to the content of YALESI website. If you click the link, YALESI will track this click to help us understand your product and service preferences and improve customer service. If you don't want your activities to be tracked in this way, You can unsubscribe from YALESI's mailing list at any time

3. Mobile analysis software

In app, we use mobile analysis software to better understand the functions of our app in your mobile phone. This software may record the following information, such as the frequency of using the app, events in the app, cumulative usage, performance data and the location of application crash

3th、 How does YALESI disclose and share your personal data

Your personal information will be kept strictly confidential and will only be shared with the data recipients listed below. In addition, we will only share your information with third parties other than the following with your consent, and you can choose whether to allow us to share your information

1. YALESI affiliates. In order for us to provide services to you, recommend information you may be interested in, or protect the personal and property safety of YALESI or other users or the public from infringement, your personal information may be shared among YALESI affiliates. We will only share necessary personal information, If we share your personal sensitive information or the affiliated company changes the purpose of using and processing your personal information, we will ask for your authorization and consent again

2. Authorized partners. We may share your information with trusted authorized partners. We may share your account information, device information and location information with authorized partners to ensure the smooth completion of services provided to you. However, we will share your personal information only for legal, proper, necessary, specific and clear purposes, Our partners have no right to use the shared personal information for any other purpose. At present, our authorized partners include the following types:

Authorized partners in advertising and analysis services

Dealers, suppliers, service providers and other partners. Our dealers, suppliers and service providers include institutions providing technical services, telecommunications services, customer services, risk control services, audit services, legal services, financial institutions, e-commerce companies and platforms, offline stores, etc

For companies, organizations and individuals with whom we share personal information, we will sign confidentiality agreements and require them to process personal information in an appropriate manner in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures. In terms of the use of personal sensitive data, we require third parties to adopt encryption technology, Once it is found that it violates the agreement, it will take effective measures and even terminate the cooperation .

The purpose reasonably necessary to comply with the mandatory requirements of laws and regulations, court orders or government competent departments, safeguard the social and public interests, or protect the personal and property safety or legitimate rights and interests of our customers, YALESI or YALESI employees

Other parties with your consent alone. In addition to the sharing described in this privacy policy, we may also share your information with third parties when you agree to share or make a sharing request

3. Information that does not require consent

We may share anonymous information with third parties in the form of summary for commercial purposes; We may share with them general usage trends of our services, such as the number of customers in a specific population who buy certain products or engage in certain transactions

According to relevant laws and regulations, we can share, transfer and publicly disclose your personal information without your authorization and consent under the following circumstances:

Related to national security and national defense security;

Related to public safety, public health and major public interests;

Related to criminal investigation, prosecution, trial and execution of judgment;

For the purpose of safeguarding your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain my consent;

Your personal information disclosed to the public by yourself;

Personal information collected from legally disclosed information, such as legal news reports, government information disclosure and other channels.

It is necessary to maintain the safe and stable operation of the products or services provided, such as finding and handling the faults of products or services

Other circumstances stipulated by laws and regulations

According to the law, sharing and transferring personal information that has been de identified, and ensuring that the data receiver cannot recover and re identify the subject of personal information, does not belong to the external sharing, transfer and public disclosure of personal information, and the storage and processing of such data will not need to be notified to you and obtain your consent.

If you do not agree that we provide your personal information to a third party in accordance with the above terms, please stop using our services immediately.

4th、 How to access or modify your personal data

You should ensure that all personal data submitted are accurate. YALESI will try its best to maintain the accuracy and integrity of personal data and update these data in a timely manner. If required by applicable laws, you can:

1. Have access to your specific personal data held by us;

2. Ask us to update or correct your inaccurate personal data;

3. Refuse or restrict our use of your personal data;

4. Ask us to delete your personal data or voluntarily cancel your account

If you want to exercise relevant rights, please use this email wangxiaoping@rnice.com.cn Online feedback to us. To ensure security, we may ask you to verify your identity (such as asking you to provide a written request or other means) before processing your request. If we have reasonable grounds to believe that these requests are deceptive, unable to implement or damage the privacy of others, We will refuse to process the request

After you or we assist you to delete relevant information, we may not be able to delete the corresponding information from the backup system immediately due to applicable legal and security technical restrictions. We will safely store your personal information and restrict any further processing until the backup can be cleared or anonymous

Before deleting your personal data or canceling your account, please back up and properly keep your account information and other relevant data, and properly keep the transaction vouchers, bills and other materials of products and services, so as not to be unable to enjoy relevant after-sales services or need to pay additional fees. After deleting your personal data or canceling your account, you may not be able to continue to use our services, You will not be able to retrieve any content or information in and related to your account

After you cancel your account, we will stop providing you with products or services, and according to your requirements, unless otherwise stipulated by law, we will delete your personal information within 15 working days

When required by applicable laws, when YALESI processes your personal data based on your consent, you also have the right to revoke your consent at any time. However, the revocation of consent will not affect the legitimacy and effectiveness of our processing of your personal data based on your consent before revocation, nor will it affect our processing of your personal data based on other appropriate legitimacy.

5th、 Protection of personal information of minors

The products and services provided by YALESI are mainly for adults. If you are a minor under the age of 14, you should read this guide accompanied by your guardian before using our products and / or services, We shall ensure that we use our services and provide us with your information after obtaining the consent of your guardian. We will focus on protecting the personal information of minors in accordance with the provisions of relevant national laws and regulations

If your guardian does not agree that you use our services or provide us with information in accordance with these guidelines, please immediately terminate your use of our services and notify us in time.

For the collection of personal information of minors with the consent of parents or legal guardians, we will only use or publicly disclose this information when permitted by law, expressly agreed by parents or guardians or necessary to protect minors.

If you are the guardian of a minor, when you have any questions about the use of our services or the user information provided to us by the minor under your custody, Please contact us in time. We will protect the confidentiality and security of minor user information in accordance with relevant national laws and regulations and these guidelines. If we find that we have collected the personal information of minors without the prior consent of verifiable parents or legal guardians, we will try to delete the relevant data as soon as possible.

6th、 How does YALESI retain and protect your personal data

In principle, the personal information we collect and generate in the people's Republic of China will be stored in the people's Republic of China.

YALESI attaches importance to the security of personal data. We will retain your personal data for the period required for the purposes described in this policy, unless the retention period needs to be extended or permitted by law. The storage period of data may be different based on different scenarios and products and services.

YALESI shall not be liable for any security omission caused by a third party accessing your personal information due to your failure to maintain the privacy of your personal information. Despite the above provisions, if any other user of the Internet uses your account without authorization or any other security vulnerability, You should inform us immediately. Your assistance will help us protect the privacy of your personal information

7th、 Third party providers and their services

To ensure a smooth browsing experience, you may receive content or network links from third parties outside YALESI and its partners (hereinafter referred to as "third parties"). YALESI has no control over such third parties. You can choose whether to access links, content, products and services provided by third parties

YALESI cannot control the privacy and data protection policies of third parties. Such third parties are not bound by this policy. Please refer to the privacy protection policies of these third parties before submitting personal information to third parties

8th、 How to contact us

Address: SHENGHUI NORTH INDUSTRY ZONE, NANTOU TOWN,ZHONGSHAN CITY,GUANGDONG,CN

E-mail: wangxiaoping@rnice.com.cn

In order to ensure security, you may need to provide a written request or prove your identity in other ways. Generally, we will reply within 15 days. If you are not satisfied with our reply, especially our personal information processing behavior has damaged your legitimate rights and interests, you can also complain or report to the Internet, telecommunications, public security and municipal regulatory authorities

If you consult us, we will provide information on possible complaint channels according to your actual situation.

9th、 How is this policy updated

In order to provide you with better service and better user experience, this agreement will be changed accordingly according to business adjustment, laws and regulations or policy changes. If you continue to use any service provided by us or visit our relevant websites after the adjustment or change of privacy policy, we believe that this has been fully read on behalf of you Understand and accept the revised privacy agreement and be bound by it

When we want to use the information for other purposes not specified in this agreement, we will ask your consent again in the form of signing the agreement, pop-up prompt, on-site announcement, updating this agreement, etc.

Effective date of renewal: March 3, 2022